Tralfamador
2009-01-26 12:46:32 UTC
... of broadband if you get the letter below as soon as you use it for
it's intended purpose? IE; Streaming video, radio, music, films, skype etc.
?
80kbps? That's an insult! Are you going to refund by the same amount?
So, all you folks looking forward to their shiny new 50meg connections...
nice to look at but don't you dare bloody use it or they'll throttle you
back to 1995!
It's like having a Porsche in the garage but if you drive it the way the
designers intended Big Brother will come 'round and nobble it to 25mph!
Why should we, who pay more than the current average, suffer for VMs lack of
investment in infrastructure? Siphoning off our cash into the pockets of
their shareholders whilst we cope with ancient and inadequate service?
The product is advertised as suitable for video, audio, streaming, a/v comms
etc. yet is not fit for purpose, as is evidenced by their draconian
rationing that would make the WWII food ministry blush!
Anyone else think "fit for purpose" and their obviously inadequate
infrastructure are mutually exclusive?
Perhaps trading standards should take a look?
T
Hello there,
We've noticed recently that you've been using your Virgin Media Broadband
connection to upload and download a lot more than we'd expect.
While we're pleased that you're enjoying using our broadband service, when
someone downloads an unusually large amount of information over a long
period of time, it can slow down the internet speed for other users. So, to
make sure our service is fair for everybody, we'll need to moderate the
speeds of your service as mentioned in our Acceptable Use Policy.
If the amount that you've been downloading is affecting other Virgin Media
users during peak times, we normally only reduce your speeds to 512Kbps for
the rest of the day, and this is usually enough to help us make sure that
everyone can enjoy a speedy broadband connection. But, if your use is higher
than normal during the peak times of the week, and doesn't seem to be
getting any less even with the reduction to 512Kbps, we'll eventually reduce
your broadband speed during peak times to 80Kbps - and that's for the rest
of the week.
How this affects you
Because we have seen prolonged high usage on your account, we'll be
moderating the internet use during peak times for the rest of this week
(until Sunday night).
This means that from 4pm to midnight from Monday to Friday, and 10am to
midnight on Saturday and Sunday your broadband service will be 80Kbps
(that's
just faster than a dial-up connection). During these times you might want to
stagger your use, so that you're not doing everything in one go. Outside of
these times, you'll be able to use your service as normal, with speeds of up
to 8Mb. If you'd like to find out a bit more about why we do this just click
here.
Keeping track of what you're using
To avoid this happening again, you can cut down on the amount you're
downloading at peak times and, after Sunday, we'll put things on your
account back to normal. To help keep track on this, there are lots of handy
tools available on the internet which can tell you how much you're
downloading over a specific period.
If the next time we look at our users we notice that you're still
downloading more than we'd expect, we'll just apply the usage restrictions
again and let you know what's happening.
Want to know more about our Acceptable Use Policy? Just click here to read
the whole thing.
The Virgin Media team
it's intended purpose? IE; Streaming video, radio, music, films, skype etc.
?
80kbps? That's an insult! Are you going to refund by the same amount?
So, all you folks looking forward to their shiny new 50meg connections...
nice to look at but don't you dare bloody use it or they'll throttle you
back to 1995!
It's like having a Porsche in the garage but if you drive it the way the
designers intended Big Brother will come 'round and nobble it to 25mph!
Why should we, who pay more than the current average, suffer for VMs lack of
investment in infrastructure? Siphoning off our cash into the pockets of
their shareholders whilst we cope with ancient and inadequate service?
The product is advertised as suitable for video, audio, streaming, a/v comms
etc. yet is not fit for purpose, as is evidenced by their draconian
rationing that would make the WWII food ministry blush!
Anyone else think "fit for purpose" and their obviously inadequate
infrastructure are mutually exclusive?
Perhaps trading standards should take a look?
T
Hello there,
We've noticed recently that you've been using your Virgin Media Broadband
connection to upload and download a lot more than we'd expect.
While we're pleased that you're enjoying using our broadband service, when
someone downloads an unusually large amount of information over a long
period of time, it can slow down the internet speed for other users. So, to
make sure our service is fair for everybody, we'll need to moderate the
speeds of your service as mentioned in our Acceptable Use Policy.
If the amount that you've been downloading is affecting other Virgin Media
users during peak times, we normally only reduce your speeds to 512Kbps for
the rest of the day, and this is usually enough to help us make sure that
everyone can enjoy a speedy broadband connection. But, if your use is higher
than normal during the peak times of the week, and doesn't seem to be
getting any less even with the reduction to 512Kbps, we'll eventually reduce
your broadband speed during peak times to 80Kbps - and that's for the rest
of the week.
How this affects you
Because we have seen prolonged high usage on your account, we'll be
moderating the internet use during peak times for the rest of this week
(until Sunday night).
This means that from 4pm to midnight from Monday to Friday, and 10am to
midnight on Saturday and Sunday your broadband service will be 80Kbps
(that's
just faster than a dial-up connection). During these times you might want to
stagger your use, so that you're not doing everything in one go. Outside of
these times, you'll be able to use your service as normal, with speeds of up
to 8Mb. If you'd like to find out a bit more about why we do this just click
here.
Keeping track of what you're using
To avoid this happening again, you can cut down on the amount you're
downloading at peak times and, after Sunday, we'll put things on your
account back to normal. To help keep track on this, there are lots of handy
tools available on the internet which can tell you how much you're
downloading over a specific period.
If the next time we look at our users we notice that you're still
downloading more than we'd expect, we'll just apply the usage restrictions
again and let you know what's happening.
Want to know more about our Acceptable Use Policy? Just click here to read
the whole thing.
The Virgin Media team