Equipment not up to scratch

[Ziggy Allen]

Hi There Everyone...

How about this one, last March 2008 I upgraded from 10mb to 20mb. Still
using the modem I was supplied with a few years ago I never thought twice
that I would not be getting the service I was now paying an extra £12 per
month for. It only cam eto light when my Surfboard SB4100 gave up the ghost
last week. Thus I have had a modem that was unable to cope with 20mb for the
last 16months although I have been paying the £12 for this time. This gaves
a total of £192 overpaid, but trying to get Virgin to see their mistake is
another matter. I am adamant that I am not paying them another penny until
this money is refunded, and if it's not settled I'll go all the way to
Watchdog if I have to as I wont let this go. If it's happened to me it must
have either happened to or is still happening to others. So if you have had
your modem for a while now and have upgraded to 20mb, just double check that
it can handle this speed.

Ziggy

[DaveG]

Post by Ziggy Allen
Hi There Everyone...
How about this one, last March 2008 I upgraded from 10mb to 20mb. Still
using the modem I was supplied with a few years ago I never thought
twice that I would not be getting the service I was now paying an extra
£12 per month for. It only cam eto light when my Surfboard SB4100 gave
up the ghost last week. Thus I have had a modem that was unable to cope
with 20mb for the last 16months although I have been paying the £12 for
this time. This gaves a total of £192 overpaid, but trying to get Virgin
to see their mistake is another matter. I am adamant that I am not
paying them another penny until this money is refunded, and if it's not
settled I'll go all the way to Watchdog if I have to as I wont let this
go. If it's happened to me it must have either happened to or is still
happening to others. So if you have had your modem for a while now and
have upgraded to 20mb, just double check that it can handle this speed.

Without excusing VM for their actions, did you not realise that you were
not getting what you paid for? 16 months is a long time to not get a
service without realising it.